Shipping Policy

Effective date: [08-08-2026]

Thank you for shopping with Birdie 2 Bogey. We are a family-run business based in Central Alberta, and we take pride in carefully preparing and shipping every order.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and statutory holidays.

During product launches, sales, holidays or other busy periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Processing time is the time required to prepare your order and is separate from the carrier’s estimated delivery time.

Shipping Destinations

We ship to destinations available through our online checkout. Available shipping options and charges will be displayed after you enter your delivery address.

If your location is not available at checkout, please email info@birdie2bogey.ca before placing your order, and we will let you know whether shipping can be arranged.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package size, weight and available delivery service.

Any free-shipping promotion will be subject to the conditions displayed at the time of purchase. Free-shipping offers may exclude certain destinations, oversized orders, wholesale purchases or other specified products.

Estimated Delivery Times

Estimated delivery times are displayed at checkout when available. These estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Delivery may be affected by weather, carrier delays, seasonal volume, remote destinations, customs processing or other circumstances outside our reasonable control.

Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

When tracking is available, you will receive a shipping-confirmation email containing your tracking number or tracking link once your order has been shipped.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us immediately at info@birdie2bogey.ca.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, an incomplete address, an unclaimed delivery or a refusal to accept the package, we will contact you to discuss reshipping or a refund.

Additional shipping charges may apply if you ask us to resend the order. If you request a refund, original shipping charges and any carrier return fees may be deducted from the refund where permitted by law.

Delayed Packages

If your tracking information has not updated or your package has not arrived within the expected delivery window, please check the tracking information and contact the shipping carrier first.

You may also email info@birdie2bogey.ca with your name and order number, and we will help investigate the shipment.

Carrier delays do not automatically qualify for a refund while the package remains in transit.

Lost Packages

If tracking shows no delivery and you believe your package has been lost, contact us at info@birdie2bogey.ca. We will work with the shipping carrier to investigate.

Carrier investigations can take time, and we may need to wait for the carrier to complete its investigation before issuing a replacement or refund.

If the carrier confirms that the package was lost in transit, we will arrange a replacement or refund, subject to product availability and applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location, including side doors, garages, mailboxes and other safe-drop areas.
3. Ask members of your household or nearby neighbours whether they accepted the package.
4. Allow one additional business day, as some carriers mark packages as delivered shortly before arrival.
5. Contact the shipping carrier for delivery details.

If you still cannot locate the package, email info@birdie2bogey.ca, and we will assist with a carrier investigation.

Birdie 2 Bogey will review missing-delivery situations individually. A package marked as delivered by the carrier does not automatically qualify for a replacement or refund.

Damaged Packages or Incorrect Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, defective or incorrect, contact info@birdie2bogey.ca as soon as possible. Include:

• Your name and order number
• A description of the issue
• Photographs of the product
• Photographs of the shipping package and label, if damaged

Please keep the product and packaging until we have reviewed the issue, as the carrier may require them during its investigation.

If we confirm that an item is damaged, defective or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return-shipping costs.

International Orders

International shipments may be subject to import duties, customs charges, brokerage fees or local taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Birdie 2 Bogey does not control these charges or determine their amount.

Customs processing may delay international deliveries.

Preorders and Backordered Products

Products identified as preorders or backorders will include an estimated shipping timeframe on the product page.

If an order contains both available and preorder or backordered products, the entire order may be held until all items are available unless separate shipping arrangements are made.

Estimated preorder and restock dates may change due to production, supplier or shipping delays. We will provide updates when reasonably possible.

Returns and Exchanges

Shipping associated with returns and exchanges is governed by our Returns & Refunds Policy.

Original shipping charges are non-refundable unless the return results from a damaged, defective or incorrect item, or where otherwise required by law.

Wholesale Orders

Wholesale orders may have separate processing times, freight charges, delivery arrangements and shipping terms. The applicable conditions will be included with the wholesale order or invoice.

Contact Us

For questions about shipping or an existing order, contact:

Birdie 2 Bogey
Operated by Varxity Development Corp.
Email: info@birdie2bogey.ca
Mailing address: 85-37441 Waskasoo Ave, Red Deer County, Alberta, Canada, T4S 1Y2